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Frequently Asked Questions

What is Orca Gifts?
Shark Gift Shop is a mostly affiliate website which pulls together shark products from all over the internet.  The website aims to provide "nothing but Shark stuff all in one place".  I do not directly sell these products - instead, clicking on the links next to the products will open up external websites in a new window. I also make things to do with sharks which are for sale under the Exclusive to Shark Gift Shop page and are only available through me either here (cheapest), on ebay, on Etsy or Ecrater.
Who is Orca Gifts?
My name is Kate and I have always had a fascination with Sharks.  However recently I have become equally fascinated with Killer Whales.  I started Shark Gift Shop from personal experience as I found there was not a one-stop-shop for shark products so I started one.  Then I found that also to be true of Killer Whale/Orca gifts!  If you like it and have spare money (who has?!!), please make a donation to my shark-and-killer-whale-trip fund!  I've always wanted to see sharks in their natural habitat but I live in Somerset, England which is mostly farmland and sheep!

What are Orca Gifts Exclusives?
These are items that either I have made myself, or items which are only available through me in the UK (always sold cheaper here than on ebay or etsy where they may also be listed).

These are the only items on this website that you can order directly from Orca Gifts and next to these items you will see a Buy Now button. 

The rest of the items on the website are listed for information and if you click on the links a new window will open leading you to the seller's website.
How to order from Orca Gifts?
The only items that you can order directly from Orca Gifts are those on the Exclusive to Orca Gift Shop page.  Next to these items you will see a BUY NOW button.  To order just click the button, and a PayPal shopping cart will appear.

All other items on the website are not sold by my, I just link to them.  Follow the links and then follow the ordering procedures for the sellers website.
What Payment Methods are accepted?
For the items that I sell (only those on the Orca Exclusives page), you can pay using PayPal using a wide variety of payment methods.
PayPal accepted payment methods
For the other items, as these are sold through other websites please look at the relevant payment methods there.
What Delivery is offered?
For the items that I sell (only those on the Orca Exclusives page), I use Royal Mail First Class post and aim to send items out within 2 business days. The P&P price is given next to the items.

For other items on the website which are sold through external websites, please refer to the sellers own website's delivery conditions.
What is your Returns policy?
We accept returns in an 'As New' condition.  If there is a fault in the product we will happily replace or refund including P&P.  If you'd like to return an item because you've changed your mind that's fine too but I'm afraid you will have to cover the P&P charges.

This only applies to the items that I sell directly through Orca Gifts
(only those on the Orca Exclusives page).  For items bought through external websites linked to from here please read their own Returns policies.
Prices and price comparison?
I (Kate) run this website by myself    -  with so many products I can't keep up to date with price changes which is why prices aren't listed except for the items I sell directly.  Once you have found something you like please shop around as I can't guarantee that my link will send you to the cheapest price!
What if I have a problem?
If you have any problem with this website, or with an item that you have bought directly from Orca Gifts (only those on the Orca Exclusives page), please do not hesitate to contact me - info@orcagifts.co.uk and I will do my best to resolve the problem as soon as possible and without more inconvenience to you.

If you have a problem with another listed product please contact the seller (the website that the link would have sent you to), that you bought the product from.
How can I find out about other Orca/Killer Whale organisations?
There is a special page with links to products for sale in the online shops of some of the Killer Whale and Orca organisations and charities - please give them your support and visit the Orca Charity & Society stuff page.

Also on the orca links page I have tried to list as many useful Orca, Killer Whale and Marine organisations as I could think of. They all offer different ways that you can help.
2013 Gammon's Take